goo11's Privacy Policy

Information Collected at Registration

When you create an account at goo11, we collect the following personal information:

• Full name and date of birth
• Email address
• Mobile number
• Home address and postal code
• National ID or passport number (for verification)
• Information about your preferred payment method

Automatically Collected Information

When you browse the goo11 website, our system automatically records certain technical information:

• IP address and device identifier
• Browser type and version
• Operating system
• Date, time, and duration of website visits
• Pages visited and navigation patterns
• Referral URL (where you came from before reaching our site)

Transaction-Related Information

We record information about your deposits, withdrawals, and gaming activity. This includes transaction amounts, timestamps, methods (bKash, Nagad, Rocket, Upay), and transaction reference numbers. This information is retained for dispute resolution, fraud prevention, and fulfilling legal obligations.

Primary Purposes of Use

goo11 uses the information it collects for the following purposes:

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Providing customer support (including 24/7 live chat)
• Delivering bonuses, promotions, and VIP benefits
• Platform security and fraud prevention
• Meeting legal and regulatory obligations
• Improving service quality and resolving technical issues

Communication and Marketing Purposes

With your consent, we may notify you by email about new promotions, bonus offers, and important platform updates. You may request to stop receiving such communications at any time.

Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period as required by legal obligations, dispute resolution, or fraud prevention needs. Financial transaction records are required by applicable law to be kept for an extended period.

Technical Security Measures

goo11 takes the following technical steps to keep your information secure:

• 128-bit SSL encryption — all data transmissions are protected
• Firewall and intrusion detection systems
• Two-factor authentication option
• Regular security audits and vulnerability assessments
• Fully ciphered storage for sensitive data
• Strict access controls — only authorised staff can access information

Server Location

Our servers are operated in accordance with international standards. For data transfers, we ensure that the destination country has adequate data protection measures in place.

Circumstances for Disclosure

goo11 does not generally share your personal information with third parties. However, limited information may be shared in the following circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with payment gateways bKash, Nagad, Rocket, and Upay.
• Legal authorities: Information may be provided to relevant authorities in response to court orders, investigations, or legal obligations.
• Service providers: Trusted partners who assist with technology services, customer support, or security analysis may have access to limited information under confidentiality agreements.
• Fraud prevention: Necessary information may be shared with anti-money laundering and fraud detection agencies.

Information with Game Providers

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Ezugi may use minimal technical information (such as session IDs) to operate their software. They do not have access to your full personal identity.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. goo11 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: Used to remember your preferences (such as language and game history).
• Analytical cookies: Used to understand which sections are most visited and to help improve service quality.

Managing Cookies

You can control or reject cookies by changing your browser settings. However, please note that disabling essential cookies may affect certain key functions of goo11, such as maintaining your login session.

Right to Access and Correct Information

As a user of goo11, you have the following rights:

• The right to know what information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your information under certain circumstances
• The right to object to the processing of your information
• The right to opt out of marketing communications
• The right to receive a copy of your information (portability)

Request Process

To exercise any of the rights above, please contact our customer support team. We are available 24/7 via live chat. We generally respond to all valid requests within 30 business days.

Mobile Banking Information

When you make a deposit via bKash, Nagad, Rocket, or Upay, your full mobile banking PIN or password is never stored in our system after the transaction is completed. We only record the transaction reference number, amount, and timestamp.

Transaction Security

All financial transactions are processed through SSL encryption. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000. Withdrawals are generally completed within 5 to 30 minutes. Any suspicious transaction is flagged by our automated fraud detection system.

Age Verification Policy

goo11 strictly prohibits account registration by anyone under the age of 21. Age verification is mandatory at registration, and we may request additional identification documents to verify an account if needed. If we become aware that a user is under 21, the account will be closed immediately and the information will be deleted.

Updates and Notifications

goo11 reserves the right to update this Privacy Policy when necessary. For any significant changes:

• The update date on this page will be changed
• Registered users will be notified by email
• A notification about the changes may be shown at login

Continued use of the platform after a policy update will be considered as your automatic agreement to the new policy. We therefore recommend reviewing this page regularly.

Previous Versions

If you would like a copy of a previous version of this policy, you may contact our customer support team.